Stop Losing Money to No-Shows
Automated text and voice reminders that confirm appointments, re-engage no-responders, and put your schedule back on autopilot.
The Average No-Show Rate is 23%
Across 105 clinical studies, nearly one in four appointments simply doesn’t happen. (PMC, 2024)
Source: Youssef et al., PMC/NIH — a 10-point drop in no-shows when SMS reminders were introduced.
Every Empty Chair is Revenue You Can’t Get Back
An empty slot doesn’t just lose the appointment fee. It loses the products, the follow-ups, the referrals that customer would have generated. Multiply that across a year and no-shows become one of the largest, quietest line items in your business.
Manual reminders aren’t the answer. They burn staff hours, get forgotten on busy days, and reach voicemail more often than not. By the time you notice the gap on the schedule, the day is already gone.
Worse — most reminder systems give up after one try. Patients who don’t answer the first time get written off. But studies show those exact patients are the ones a smart resend will recover.
Reminders That Don’t Quit
Telio Reminders detects how each customer prefers to be reached, sends the right message in the right channel, and follows up automatically with anyone who doesn’t respond.
Text & Voice Reminders
Telio automatically detects whether a number can receive SMS or needs a voice call — and routes accordingly. State-of-the-art text-to-speech handles the calls.
Smart Auto-Resend
Anyone who doesn’t respond gets a second reminder, closer to the appointment. Resending to non-responders has shown attendance lifts of up to 43%.
Two-Way Confirmation
Recipients confirm or cancel by replying to the text or pressing a key on the call. No app, no login, no friction.
Broadcast Messaging
Send a one-tap update to your entire customer list — closure notice, schedule change, promotion, anything urgent.
Free Phone Number
Every account includes a dedicated number for outbound reminders and inbound replies. No carrier setup required.
Dynamic Content
Patient name, provider, time, location — all merged into every message automatically. Personal, every time.
The Research is Clear
Set It and Forget It
Configure your reminder windows once. Telio handles the rest — monitoring your schedule, sending reminders at optimal times, retrying the non-responders, and posting confirmations straight to your dashboard.
Your front desk gets their day back. Your schedule fills itself. Your customers feel cared for instead of chased.
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