Insights on appointment reminders, reputation management, AI infrastructure, and modern practice operations.
Even if your patient no-show rate for appointments is well below the average of 18.8% revealed in a BMC Health Services Research study , you could still be missing out on thousands of dollars in revenue. This lost income…
Mobile devices are now one of the most convenient and prominent channels of B2C (business-to-consumer) interaction. In fact, a recent survey showed that a majority of consumers would prefer for businesses to contact them…
Last month, we explained why building an email list should be a top priority for your business. This month, we’ll help you put that email list to good use. Using automated email marketing, otherwise known as email drip c…
Did you know that for every $1 you invest in marketing through email, your business could experience an average of $42 in return? Email marketing remains one of the most successful and reliable marketing strategies for s…
Harnessing the power of online review management can improve your business’s reputation, draw in new customers, and build a loyal customer base. Monitoring new online reviews and responding to them promptly is a great st…
It feels great when third-party websites like Yelp and Google are compiling great reviews of your business, and you should be proud that your services are inspiring customers to actively promote you. However, that doesn’…
You’re pulling in good reviews due to your hard work serving every single customer and client. Your star reviews are staying strong, and you’re getting more traffic from word-of-mouth and online presence. You’ve already…
It’s a common misconception among businesses. Once a customer walks out the door, there’s no way to regularly get in touch with them. You won’t be able to check up on their satisfaction with your service or remind them t…
In our previous blog, we helped you implement new strategies to organically grow a base of positive online reviews for your business. But what happens when you receive a negative online review? It might feel like the end…
Research has shown that a business’s online star rating directly affects their profits , regardless of whether they’re in e-commerce or run a traditional storefront. Online reviews create a community based on the most ou…
Your online presence is key to your success, but what exactly should your presence be? For generations, a key value in business was maintaining professionalism, but something has changed recently in the relationship betw…
Customer feedback is a great way to gain insights about the success of your business straight from the mouths of loyal fans as well as naysayers. With the added benefit of technology, you can more readily find out where…
Interaction is the best way for a business or brand to improve and maintain an online presence. Whether the feedback is negative or positive, it’s crucial to respond to customer comments across your business’s online pla…
Social media platforms continue to be some of the most important online tools to unify your business and audience. In order to take advantage of all the benefits of a social media presence, you’ll need more than a few ha…
It’s fair to say that the COVID-19 pandemic has forever changed consumers’ and companies’ relationships with digital marketing. With more people spending more time online, effective, “smart” strategies for social media m…
In a previous article , we defined what an online presence is and how it can help your brand or business. You may now be wondering exactly how to build an online presence. At first glance, building and maintaining a soci…
Nowadays, our link to the outside world is online. A vast ocean of information is available at our fingertips through a computer or mobile device. Whether your inquiry is about a person, place, or thing, a simple online…
Reputation Management Software connects large and small businesses with technology that tracks and aggregates online reviews for their business. This, in turn, allows businesses to monitor what customers say, display the…
In the digital age, it may seem like anything goes. With the advent of the Internet, it has become increasingly important to know every aspect of your business from top to bottom. From traditional marketing, such as pamp…
The basics of managing online reputation Before buying a product online, most consumers scroll through the reviews before checking out, and in today’s internet driven world, it’s no different for medical care selection.…
Innovation at your fingertips Telio utilizes the latest in software development to streamline efficiency into a medical practice’s administrative systems. By pairing appointment reminder programing with online reputation…
The cause and effect of missed appointments For a long time it seemed that repeated “no-shows”, or visit non-adherence, were the incurable headache of the medical field. Not only do they waste the office and other patien…
Preparation is key While a practice may strive for 100% patient satisfaction, occasional misunderstandings arise and mistakes are made. A disgruntled patient may choose to voice a complaint online, and if a practice mish…
Reduce no shows, keep your business top-of-mind, and make scheduling a smoother process with automated appointment reminders. Appointment reminders are just as essential to you as they are to your customers or patients.…
Your business loves positive reviews and you understand how important it is in influencing potential customer business decisions. But when should you seek feedback? Timing matters. If you want to get feedback from your c…
Business owners and employees alike frequently ask how many reviews are really enough to create a lasting and positive impression on your future online users. We already know why getting positive online reviews is more i…
It can be easy to lose sight of the purpose of HIPAA compliance, also known as the The Health Insurance Portability and Accountability Act of 1996, especially when it creates an extra workload for already-strained practi…
Why are people more likely to leave a negative review when they have a bad experience than a positive review when they have a good experience? Reflecting on our positive and negative experiences can reveal a lot about wh…
If you are running a business in today’s digital era, you probably have already experienced some of the benefits of having positive online reviews. Unfortunately, if you have received any customer feedback that has been…
Join hundreds of practices using Telio to streamline operations and grow.
