Legal
Privacy Policy
Telio, LLC is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information.
1. Who We Are
Telio, LLC ("Telio," "we," "us," "our") is a software company headquartered at 8 Atkinson Drive, Doylestown, PA 18901. We build software tools and AI-assisted infrastructure for medical practices and professional service businesses. This Privacy Policy applies to all Telio websites, products, and services.
2. Information We Collect
Information you provide directly:
- Registration data: When you register for early access or create an account, we collect your email address and any other information you voluntarily provide.
- Account data: Name, practice name, billing information, and account preferences you submit when setting up or managing your account.
- Communications: Messages you send to us via email or support channels.
Information collected automatically:
- Usage data: Pages visited, features used, timestamps, and interaction patterns within the Services.
- Device data: IP address, browser type and version, operating system, and device identifiers.
- Log data: Server logs including access times, referrer URLs, and error information.
Information from third parties:
- Payment processors (e.g., Stripe) may share transaction confirmation and billing status with us. We do not store full payment card numbers.
- If you access Telio through a partner integration, that partner may share limited profile information consistent with your permissions.
3. How We Use Your Information
- To provide the Services — operating your account, processing transactions, delivering features you use
- To communicate with you — sending registration confirmations, account notices, security alerts, and service updates
- To improve the Services — analyzing usage patterns, diagnosing errors, and developing new features (using aggregated and anonymized data where possible)
- To ensure security — detecting fraud, unauthorized access, and abuse
- To comply with legal obligations — responding to lawful requests, court orders, and regulatory requirements
- To send marketing communications — only with your consent or where otherwise permitted by law; you may opt out at any time
4. Legal Bases for Processing (where applicable)
Where data protection law requires a lawful basis for processing personal data, we rely on the following: (a) Contract — processing necessary to perform the Services you've requested; (b) Legitimate interests — operating and improving our business, security monitoring; (c) Consent — for marketing communications and any other processing where we request your consent; (d) Legal obligation — compliance with applicable laws.
5. Sharing Your Information
We do not sell your personal information. We may share information in the following limited circumstances:
- Service providers: Trusted vendors who process data on our behalf (hosting, payment processing, email delivery, analytics) under confidentiality obligations and data processing agreements
- Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice and protections
- Legal compliance: When required by law, subpoena, court order, or to protect the rights, property, or safety of Telio, our users, or the public
- With your consent: For any other sharing you specifically authorize
6. Data Retention
We retain your personal information for as long as your account is active and for a reasonable period thereafter to fulfill the purposes in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When you delete your account or request deletion, we will remove or anonymize your personal information within 30 days, except where retention is required by law.
7. Security
We use industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS), access controls, and regular security reviews. No method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately at [email protected].
8. Cookies and Tracking
The Telio registration page does not use third-party advertising or tracking cookies. We may use a first-party session cookie to maintain your authenticated state within the application. We do not use cross-site behavioral advertising trackers. You can configure your browser to block or delete cookies; doing so may limit certain functionality.
9. Your Rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information (subject to legal retention requirements)
- Opt out of marketing communications (unsubscribe link in any marketing email, or contact us)
- Data portability — receive your data in a structured, machine-readable format
- Object to certain processing based on legitimate interests
To exercise any of these rights, email [email protected]. We will respond within 30 days.
10. Children's Privacy
The Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us at [email protected] and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email to registered users or a notice on our website at least 14 days before the change takes effect. Continued use after the effective date constitutes your acceptance of the updated policy.
12. Contact
Questions, concerns, or requests regarding this Privacy Policy:
Telio, LLC — Privacy
8 Atkinson Drive
Doylestown, PA 18901
[email protected]