by Nicole | Jul 28, 2021 | Uncategorized
It feels great when third-party websites like Yelp and Google are compiling great reviews of your business, and you should be proud that your services are inspiring customers to actively promote you. However, that doesn’t mean that the hard work is over! It’s...
by Nicole | May 24, 2021 | Uncategorized
It’s a common misconception among businesses. Once a customer walks out the door, there’s no way to regularly get in touch with them. You won’t be able to check up on their satisfaction with your service or remind them to come back. Their interactions with your...
by Nicole | Apr 26, 2021 | Uncategorized
In our previous blog, we helped you implement new strategies to organically grow a base of positive online reviews for your business. But what happens when you receive a negative online review? It might feel like the end of the world, especially when you’re a small...
by Nicole | Mar 31, 2021 | Uncategorized
Research has shown that a business’s online star rating directly affects their profits, regardless of whether they’re in e-commerce or run a traditional storefront. Online reviews create a community based on the most outspoken customers, showcasing the best and the...
by Nicole | Feb 26, 2021 | Blog, Uncategorized
Customer feedback is a great way to gain insights about the success of your business straight from the mouths of loyal fans as well as naysayers. With the added benefit of technology, you can more readily find out where your strengths and weaknesses lie with your...
by Nicole | Dec 29, 2020 | Uncategorized
Interaction is the best way for a business or brand to improve and maintain an online presence. Whether the feedback is negative or positive, it’s crucial to respond to customer comments across your business’s online platforms. However, it’s often easier said than...
