by Mario | Oct 20, 2018 | Appointment Reminders
The cause and effect of missed appointments For a long time it seemed that repeated “no-shows”, or visit non-adherence, were the incurable headache of the medical field. Not only do they waste the office and other patients’ time, but the financial loss carries an...
by Mario | Oct 2, 2018 | Reputation Management
Preparation is key While a practice may strive for 100% patient satisfaction, occasional misunderstandings arise and mistakes are made. A disgruntled patient may choose to voice a complaint online, and if a practice mishandles the response, that negative review can...
