Telio Blog
Turn Your Negative Reviews into a Success Story
Preparation is key While a practice may strive for 100% patient satisfaction, occasional misunderstandings arise and mistakes are made. A disgruntled patient may choose to voice a complaint online, and if a practice mishandles the response, that negative review can...
read moreWhy Appointment Reminders Are Essential for Your Practice or Business
Reduce no shows, keep your business top-of-mind, and make scheduling a smoother process with automated appointment reminders. Appointment reminders are just as essential to you as they are to your customers or patients. Having a system in place for reminding both your...
read moreWhen is the Best Time to Ask Customers to Review Their Experience?
Your business loves positive reviews and you understand how important it is in influencing potential customer business decisions. But when should you seek feedback? Timing matters. If you want to get feedback from your customers, choosing an appropriate time is...
read moreHow Many Customer Reviews Do I Need for My Business?
Business owners and employees alike frequently ask how many reviews are really enough to create a lasting and positive impression on your future online users. We already know why getting positive online reviews is more important than ever. So how many reviews is...
read moreThe Purpose of HIPAA Compliance
It can be easy to lose sight of the purpose of HIPAA compliance, also known as the The Health Insurance Portability and Accountability Act of 1996, especially when it creates an extra workload for already-strained practices that are striving to provide the best in...
read moreThe Psychology Behind Negative Reviews and How to Respond
Why are people more likely to leave a negative review when they have a bad experience than a positive review when they have a good experience? Reflecting on our positive and negative experiences can reveal a lot about why this is the case. To illustrate, just for a...
read more6 Reasons Why Generating Positive Online Reviews for Your Business is More Important Than Ever
If you are running a business in today’s digital era, you probably have already experienced some of the benefits of having positive online reviews. Unfortunately, if you have received any customer feedback that has been less than spectacular, you may be worried about...
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